Hi, As of July 2018, my focus has shifted to the consulting and coaching that I offer at Entelechy. Missing Puzzle Piece Consulting will maintain a web presence for the time being, so that the history is maintained, but knowledge management consulting is no longer my main focus. Best Regards, Stephanie
Just a quick note to update everyone, my chapter on creativity and innovation and their link to knowledge management has now been published in the book KM Matters, edited by John and Joann Girard. This is a link to the US Amazon site, but it is available in all of the Amazon sites. https://www.amazon.com/Knowledge-Management-Matters-Leading-Practitioners/dp/197440319X/ref=sr_1_1?ie=UTF8&qid=1519657750&sr=8-1&keywords=KNOWLEDGE+MANAGEMENT+MATTERS Let me know if you have any questions or would like to talk about the ideas I talk about in the chapter.
We seem to have spent so much time in the last 100+ years trying to drive efficiency and effectiveness into our processes. How to do things faster, with more quality, with better outcomes, reduce waste, reduce re-work. These are not bad things, but in our push to be effective and efficient many of our organizations have removed time for reflection, for questioning, for considering alternatives out of the process. That’s not to say that there hasn’t been a lot of innovation in the last 100+ years, there most definitely has been. Whole areas of study have been developed/discovered, new technology is being developed all the time, but what about the “smaller” things, everyday things. What happens when we take away the time to think and reflect? We do things by rote, not thinking about if that’s the right thing to do, we get tired and suffer burnout, we start to make mistakes and treat people badly because we have focused on efficiency and effectiveness to the detriment of the system as a whole (see United Airline’s complete failure to respect passengers (https://fortune.com/2017/04/11/united-airlines-video/ and https://innovationexcellence.com/blog/2017/04/17/innovating-for-a-worse-customer-experience-insights-from-united-airlines/ and https://www.theblaze.com/news/2017/03/27/united-airlines-bars-teens-from-flight-for-failure-to-meet-dress-code-social-media-erupts/) How do we bring that space for reflection, for some humanity back into our … Continue reading
Innovation and creativity, powerful skills we need for differentiation purposes in business, and to which we are attracted as humans. Sadly, too often we let self criticism and anxiety hold us back from being creative. What can you do about it? Come to one of our workshops in London (June 8 and 9) or in Berlin on July 4-5. In London we are doing 2 1-day sessions, and if you sign-up early you will get a ticket for an evening event on June 8th. In Berlin we’ve decided to delve a little more deeply into the ideas and experiences that are possible in this domain, so the workshop is 2-days, with an evening event on the first day. Isn’t it time to do things differently?
I have posted a blog post about World Creativity and Innovation Week (April 15-21, 2017) on the GfWM site, you can check it out here.
Back before Christmas, I tweeted about the necessity of keeping an open mind in order to learn, it was part of the #PKMChat, but it got picked up by several people who weren’t part of the chat, which is nice, because it means that people were reading my tweets even though they weren’t part of the chat that I was participating in. It got me thinking about why I tweeted that, and how important it really is, to keep an open mind, and not pre-judge something or someone. I was delivering a series of training sessions for a client a couple of years ago, and I said to them, “imagine if that’s not true.” I was trying to get them to think outside of the box, to imagine that whatever they had assumed was the answer wasn’t. What assumptions were they making, why did they think that something was true when it might not have been? Some of them had a great deal of difficulty with this notion, that there wasn’t a right answer, that what they were sure was true wasn’t. No amount of challenges from me was going to change their minds. It got me thinking, there are … Continue reading
[Note: I originally wrote this article for the International Atomic Energy Agency’s Nuclear Knowledge Management wiki, which can be accessed here: https://wiki-nkm.iaea.org/wiki/index.php/The_IAEA_Wiki_on_Nuclear_Knowledge_Management] Creativity and Knowledge Management Introduction, definitions, background Knowledge management and creativity would seem to be two completely different ideas and disciplines, but in fact they can and do enable and enrich each other and in the process of doing that enhance innovation. Knowledge management is defined as: the process of capturing, developing, sharing, and effectively using organizational knowledge. It refers to a multi-disciplinary approach to achieving organizational objectives by making the best use of knowledge. Creativity is defined as: the ability to transcend traditional ideas, rules, patterns, relationships, or the like, and to create meaningful new ideas, forms, methods, interpretations, etc.; originality, progressiveness, or imagination: the need for creativity in modern industry; creativity in the performing arts. Another definition says that creativity is the reorganization of experience into new configurations: a function of knowledge, imagination, and evaluation. Innovation is defined as: a new idea, more effective device or process, it can be viewed as the application of better solutions that meet new requirements, unarticulated needs, or existing market needs. The term innovation can be defined as something original and more … Continue reading
I guess I have been busy, it’s been 6 months since my last post. One of the things that I have been busy with is finishing the book that I have co-authored with my Knoco colleague, Nick Milton. Nick and I have written and book called, “Designing a Successful KM Strategy,” it’s being published by Information Today, Inc. Advance copies will be available at KM World, where I will be doing a workshop based on the book (Workshop W4) and a book signing. I’ll post a link to their website once it’s available for order. Also, I’m doing a second workshop at KM World called, “W14: Sparking Innovation: Creative KM,” in case any of you are interested in that.
Wow, it’s been a long time since I posted a blog; I’ve been busy working with new clients and I just haven’t had any earth-shattering KM thoughts to share; no ba in my schedule lately. [Aside: I wrote this for a side-project that I’m working on, so it may eventually appear somewhere in another format.] There seems to be a lot of talk about KM standards lately, so here are some initial thoughts I had… What does “standards” mean? According to Wikipedia, standards are “any norm, convention or requirement.” What does “principles” mean? Again, according to Wikipedia, principles are “a law or rule that has to be, or usually is to be followed, or can be desirably followed, or is an inevitable consequence of something.” How are they different? Principles are abstract, whereas standards provide something to be compared to/measured against; standards are more tangible. How are they the same? They can both be used to provide direction, guidance, and/or insight into a situation. As with everything we have to come to a common understanding, a common lexicon. We have to figure out what terms and ideas mean in our own context and in the context of the organization or … Continue reading