Business-IT Alignment
Posted on May 15th, 2010
Okay, so this isn’t a post about Knowledge Management, but it’s an issue that reared it’s ugly head recently in a KM context, so I’m going to blog about it.
What happens when IT loses sight of the user? You might hear comments like, “it’s only one more click,” or “your configuration isn’t supported, and we won’t give you one that is (so suck it up and live with it).” Two things I have heard that have made my blood boil, because I was being asked to do something and IT, in my opinion, was making it as difficult as possible for me to do that.
IT, in my opinion, is supposed to support the business, enable users to do their jobs more efficiently and effectively, not make it so difficult that users don’t do what’s been asked of them.
This is why there is often such a combative relationship between business and IT. Business wants quick, efficient, effective ways of meeting the organization’s objectives, and IT wants to maximize standardization? reduce cost? do what’s easiest for them?
There has to be a middle ground where business needs are met and standards and costs are not disregarded, it just might take some effort and communication on both sides to make that happen.
Knoco.ca
Posted on January 27th, 2010
Just a quick blog post to let everyone know that I am now the Canadian Franchisee for Knoco Ltd., www.knoco.com. Knoco is a Knowledge Management consultancy based in the U.K. and with franchises in South Africa, USA, India, and Indonesia, as well as training partners in Spain. They offer KM people and process consulting, and training. I am excited by the opportunities that this expansion in my network and services will bring. You will see some changes to my website over the next while, although my Missing Puzzle Piece Consulting branding will remain unchanged and I will continue to do the business-IT alignment work in the KM domain that I have always done.
Canada 3.0, continuing the theme
Posted on June 11th, 2009
I spent Monday and Tuesday of this week (June 8-9) at Canada 3.0 www.canada30.uwaterloo.ca, which was an amazing experience. Sitting in a room with 1000 people who want to see Canada move forward and be a leader in the digital media space was energizing and motivating and if you’ve spoken to me in the last few days you know that I can’t say enough good things about my experience there and that I want to get involved and help move this forward.
Can you Manage Knowledge?
Posted on May 23rd, 2009
I was part of a group listening to a case study presentation on the evolution of a Knowledge Management technology this week. I listened not so much for the lessons learned, but to hear about the particular experience of this individual at a company I was once familiar with. (more…)
Interview on ThatChannel.com
Posted on May 3rd, 2009
open source video, online video platform, video solutionI did an interview on ThatChannel.com back in March, it was a great experience. We talked about Knowledge Management, Business-IT Alignment and the consulting work that I do, here is that interview! 
Key Success Factors in implementing KM in an ITIL (or any other) Environment
Posted on April 27th, 2009
The following discussion of lessons learnt is taken from my experience implementing knowledge management activities in the outsourcing business unit of a large technology company and from projects that I have completed in my consulting practice. The consulting projects have included the implementation of knowledge management enabled processes, including ITIL processes. (more…)
Welcome to my blog
Posted on April 25th, 2009
Welcome to my blog, after some initial issues trying to get Adobe Contribute to connect to my WordPress blog hosted on my website, I have it working. The secret? Reinstalling WordPress and changing the setting for XML-RPC in WordPress, I don’t understand why that worked and why it didn’t work the first time, after-all my initial install was clean, but whatever…it works now.
I will get everything cleaned up and organized on my blog and then start posting.
See you soon!