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http://t.co/CbbYPpLA - Only a week left until "No ECM, No KM" at Knowledge Workers Toronto
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http://t.co/gEjbJdvL - Only a week left until "No ECM, No KM" at Knowledge Workers Toronto #KM
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- My latest SlideShare upload : Where do technical writers fit into knowledg... via @slideshare #KM @stc_toronto
Author Archives: sbarnes
Knowledge Management Mentoring
Would you rather learn how to implement knowledge management rather than have a consultant come in and do it for you? I have just finished a project where I mentored/coached the main person on the client side through the creation of a Knowledge Management Strategy. She was knowledgeable and had, in fact started a strategy but got stuck. I have to say I enjoyed the experience, I wasn’t sure at first how it would go, and certainly it took longer than it would have if I had just done the work, but in the end she has a strategy that she can sell to management and she feels comfortable with how and why it was developed that way. A win for all, I’d say. I’m thinking I need to do more of these types of engagements, so watch for announcements.
New Knoco Page on Knowledge Management
Nick Milton has created a new Knowledge Management webpage, bringing together reference materials on Knowledge Management, take a look when you get a chance. Thanks, Nick Milton for setting this up.
Posted in Knoco, Knowledge Management
Tagged Knoco, Knowledge Management, Nick Milton, Tom Young
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Update from Stephanie
Hi, Sorry I haven’t posted anything in so long, I guess I have been busy with a project and business development and I actually fit some vacation in for the first time in 3.5 years. Why don’t I tell you about a couple of things I’m working on? I am going to be doing a course at the iSchool at the University of Toronto on March 2, 2012. The course is called How to Align People, Process, and Technology for Knowledge Management Success and is based on my Ark Group report from last year. An automated checklist to assess where to get started with your knowledge management initiative. This is still in development, but we’re expecting to release it in the next few months. We’ll be beta-testing it in a few weeks and already have some small organizations lined-up for that phase. I’ll share more about this initiative in the future. I’ve also seen a couple of technology platforms that are quite interesting, not that KM is about the technology, but knowledge is social and these are two social knowledge management platforms. The first is Vedalis and the second is SpeechBobble, and if you consider that knowledge management is about connecting people to … Continue reading
Knowledge Management Training and Technology
This past week I attended the CKM training in Toronto, hosted by the Knowledge Management Institute and Knowledge Management Institute Canada. I attended, not because I felt I needed training (although I don’t have enough ego to think that I know it all, I have been doing KM for 12+ years, and certainly know a lot) but because I was curious to hear about their model and their approach. KMI has trained over 4,000 people worldwide over the last 10 years so they are onto something. Just to backtrack for a minute, I come to KM from a technology perspective, because that is how I first came to KM. The processes and people part of KM are absolutely necessary and critical, and are the hardest part of KM, but technology enables it all, and poorly designed and implemented KM technology is the death knell for KM in a lot of organizations. Okay, so back to my training. I did training with APQC when I was first getting going with KM when I was at Hewlett Packard, it was what was available to me at the time. It talked about the phases of KM implementation and how to mature KM in the … Continue reading
The Difference Between KM and IM
Check out this exchange about the difference between KM and IM http://www.nickmilton.com/2011/10/question-or-short-rant.html?utm_term=knowledge+management&utm_source=twitterfeed&utm_medium=facebook
The Decline of Conversation and Collaboration?
I came across this post/article today discussing the decline of conversation and collaboration, so thought I would share. As someone who uses technology a lot (or maybe that should be more than I would like), I would tend to agree with his theme. I think we have lost the art of conversation and the ability to listen and negotiate and understand a different perspective. We see this play-out everyday at work and in the world around us e.g. politics and customer service: everyone wants things their way and doesn’t want to have to discuss their beliefs. Thoughts?
Posted in Collaboration, Knowledge Management
Tagged Collaboration, Knowledge Management
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Knoco’s new Introduction to Knowledge Management video
Knoco has released a new “KM introduction” video on youtube – it can be found here http://www.youtube.com/watch?v=syP2V6W2ZZA
Posted in Introduction, Knoco, Knowledge Management
Tagged Knoco, Knowledge Management
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Knowledge Management and Social Media
Is social media part of knowledge management? Unequivocally, “yes!” Knowledge management is all about finding the knowledge you need when you need it and learning from previous mistakes whether they are yours or someone else’s. Social media is about making connections to other people, and sharing knowledge. Now, granted some of the knowledge that gets shared on social media is more noise than knowledge, but noise can be knowledge if your colleague tweets that they are stuck in traffic, you know they are going to be late for that 9am meeting, so it’s all a matter of perspective and context, a classic knowledge issue. I recently read a three social media books, and took a social media course because social media often comes up in the KM consulting that I do and I wanted to have a better understanding of it and how it can be used, other than what I had figured out on my own. One of the books I read, “The Executive’s Guide to Enterprise Social Media Strategy,” by David B. Thomas and Mike Barlow, identified that knowledge management has been given short shrift, but argued that social media was on the verge of revolutionizing and transforming … Continue reading
Posted in Knowledge Management, Social Media
Tagged Knowledge Management, Social Media
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Benefits of Knowledge Management Consulting
Someone just asked me what the benefits of my consulting are, I liked my answer so much I had to put it someplace where other people would see it (okay, I’m patting myself on the back). The benefits of the consulting that I do is the improvement of the efficiency and effectiveness of knowledge workers through the alignment of supporting technology to their business processes.
